This policy applies to individual retail orders placed via Buy Now checkout. Bulk wholesale and OEM orders are quoted and arranged separately with your sales contact.
All retail orders are packed and dispatched from our factory in Henglan Town, Zhongshan City, Guangdong Province, China.
Orders are prepared for dispatch within [X business days — client to confirm] of payment confirmation, excluding Chinese public holidays.
Retail orders ship at a flat international shipping rate of $6.00 USD per order via [carrier — e.g. China Post / EMS / DHL — client to confirm]. Estimated delivery time is [X–X business days — client to confirm] depending on destination.
Shipments are sent DDU (Delivered Duty Unpaid) unless otherwise stated: the buyer is responsible for any import duties, customs fees or local taxes charged by their own country on arrival. We are not able to predict these charges as they vary by destination.
A tracking number will be shared by email once your order ships (or on request via our contact form, quoting your order reference).
We currently ship retail orders to: [list of countries — client to confirm]. Contact us before ordering if your country is not listed.