This policy applies to individual retail orders placed via Buy Now checkout. Wholesale and OEM/custom orders are governed by the terms agreed in your individual sales quote.
You may request a return within [X days — client to confirm, e.g. 14 or 30] of delivery, provided the item is unused and in its original condition/packaging.
If your order arrives damaged, defective, or different from what you ordered, contact us within [X days] of delivery with photos — we will replace the item or issue a full refund at no cost to you.
For change-of-mind returns, return shipping is paid by [buyer / seller — client to confirm]. For damaged/defective/incorrect items, return shipping (if required) is covered by us.
Approved refunds are issued to your original PayPal payment method within [X business days] of us receiving the returned item (or, for damaged/defective claims, once approved).
Contact us via the contact form with your order reference number and reason for return, and we’ll guide you through the process.